This Privacy Policy describes how Affordable Home Solutions ("Affordable Home Solutions," "we," "us," or "our") collects, uses, shares, and protects information when you visit affordablehomellc.com, submit a form, call us, or receive text messages from us. By using our website or services, you agree to the practices described below.
Information We Collect
We collect information that you provide to us directly, as well as information collected automatically when you use our website.
Information You Provide
- Contact details: your name, phone number, email address, and mailing address.
- Property and project details: the address and condition of the property you ask us to inspect or service, the work you are interested in, any insurance-claim details you choose to share, your timeline, and any other details you provide.
- Communications: the content of messages, calls, and texts you exchange with us, along with photos or documents you send us about your property.
Information Collected Automatically
- Usage data: pages viewed, links clicked, referring site, approximate location (derived from IP), device type, and browser.
- Cookies and similar technologies: used to keep the site functioning, remember preferences, and measure marketing performance. You can disable cookies in your browser, though some features may stop working.
- Analytics and advertising tools: Google Analytics 4 and the Meta (Facebook) Pixel help us understand how visitors find and use the site.
- Call tracking: if you call a phone number displayed on this site, CallRail may record the call metadata, and in some cases the audio, so we can return your call and improve our service.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and prepare an inspection or estimate for your property.
- Schedule inspections, project visits, calls, and follow-ups.
- Send transactional and customer-service text messages, emails, and calls related to your inquiry and any work in progress.
- Operate, maintain, and improve the website and our services.
- Comply with legal obligations and enforce our Terms and Conditions.
How We Share Your Information
We do not sell or rent your personal information, and we do not share lead data with third-party buyers or marketers.
We share information only with:
- Service providers that help us run our business, for example our form processor (Formspree), call tracker (CallRail), analytics providers (Google, Meta), and the SMS aggregator and wireless carriers that deliver our text messages. These providers are contractually limited to using your data only to provide their service to us.
- Trade partners such as insurance adjusters and carriers, product manufacturers for warranty registration, financing partners, and subcontractors, when needed to complete the work you have asked us to perform.
- Government authorities or other parties when required by law, subpoena, or to protect our legal rights.
Text Messaging Consent
If you provide your mobile number and opt in to text messages fromAffordable Home Solutions (for example, by checking a consent box on a form or by texting us first), the following applies:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.All of the information-sharing categories listed above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties. The only exception is the subprocessors strictly required to deliver the messages themselves, for example our SMS platform and the wireless carriers that transmit the messages. Your opt-in is never shared with marketers or lead buyers.
You can withdraw your consent at any time by replying STOP to any text message from us, or by contacting us at (301) 861-7445. See our Terms and Conditions for the full description of our text-messaging practices, including HELP and opt-out instructions.
Your Rights and Choices
You may, at any time:
- Ask what personal information we have about you.
- Ask us to correct information that is inaccurate.
- Ask us to delete information we hold about you, subject to limited exceptions, for example records we must keep for tax or legal purposes.
- Opt out of marketing emails by following the unsubscribe link, opt out of text messages by replying STOP, or ask us to stop calling you.
- If you are a Virginia resident, exercise the rights granted by the Virginia Consumer Data Protection Act (VCDPA), including the right to confirm whether we process your personal data, to access and correct it, to request its deletion, and to opt out of targeted advertising. Maryland residents hold comparable rights under Maryland law. We do not sell personal information.
To exercise any of these rights, call us at (301) 861-7445 or use the contact form.
Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect information from anyone under 18. Any information submitted to us through a Facebook Lead Ad is governed by this Privacy Policy, and we ensure that our Facebook Lead Ads are not targeted to anyone below 18 years of age.
Security
We take reasonable precautions to protect your information, both online and offline.
When you submit sensitive information through the website, that information is transmitted over an encrypted (HTTPS) connection. You can verify this by looking for the lock icon in your browser's address bar and the "https" prefix in the URL.
Within our organization, only people who need the information to do their job have access to personally identifiable information. The computers and servers on which we store personal data are kept in a secure environment. No method of transmission over the internet or electronic storage is completely secure, but we use industry-standard safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your data.
Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy practices of any site we do not control. We encourage you to read the privacy policy of every site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If a change is material, we will use reasonable efforts to notify you, for example by posting a prominent notice on the site.
Contact Us
If you have any questions about this Privacy Policy or our information practices, contact us:
- Phone: (301) 861-7445
- Mail: Affordable Home Solutions, 6402 Arlington Blvd, Suite #1030, Falls Church, VA 22042
- Online: Contact form